Responsible Gaming at 99baje

1 Our Responsible Gaming Commitment

At 99baje, responsible gaming is not a compliance checkbox — it is a core value that shapes how we design and operate our platform for players across Bangladesh. We understand that online gambling, like all forms of entertainment involving money, carries a risk of harm for a minority of players. Our commitment is to minimise that risk through proactive tools, transparent communication, and a culture that places player welfare above revenue.

We are committed to the following principles in everything we do on the 99baje platform:

• Transparency: We clearly communicate the odds, house edge, and terms associated with every game and promotion. Players should always know what they are agreeing to before they place a bet.
• Player Control: Every 99baje player has access to tools that allow them to manage their own spending, time, and access to the platform. These tools are free, easy to use, and take effect promptly.
• Protection of Vulnerable Players: We take additional steps to identify and support players who may be experiencing difficulties, including those who show patterns consistent with problem gambling behaviour.
• Strict Age Enforcement: 99baje enforces an absolute minimum age of 18 years. We verify the age of all players during registration and conduct additional checks where age cannot be confirmed from the information provided.
• No Predatory Marketing: We do not target promotional communications at players who have self-excluded, are subject to responsible gaming interventions, or have exhibited signs of problematic play. We do not use exploitative bonus mechanics designed to trap players in extended gambling sessions.

If you have questions or concerns about our responsible gaming practices, or if you wish to discuss your own play patterns with a member of our team, please contact us at [email protected]. Our support team operates on Bangladesh Standard Time (BST, UTC+6).

2 18+ Age Restriction Policy

Access to 99baje is strictly limited to individuals who are 18 years of age or older. This minimum age requirement is non-negotiable and applies to all players regardless of the type of game, betting market, or promotional offer they wish to access. Underage gambling is harmful and illegal, and 99baje takes its obligations in this area extremely seriously.

How We Verify Age

During the account registration process, all players are required to confirm that they are at least 18 years old by accepting our Terms & Conditions. However, self-declaration alone is not sufficient. 99baje conducts formal Know Your Customer (KYC) verification, which requires players to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — before they can make their first deposit or withdraw any winnings.

Where automated verification systems are unable to confirm a player's age from the submitted documents, the account will be suspended pending manual review by our compliance team. During this period, no deposits, withdrawals, or real-money gameplay are permitted.

If an Underage Player Is Identified

If 99baje identifies or has reasonable grounds to believe that an account holder is under the age of 18, we will take the following steps immediately:

• Suspend the account and freeze all funds pending review.
• Conduct a formal investigation, which may include requesting additional identity documentation.
• If underage play is confirmed, close the account permanently and return any deposited funds (net of any winnings generated, which will be forfeited).
• Report the incident to relevant authorities where required by applicable law.

Protecting Minors in Your Household

If you share a device or network with minors, we strongly recommend taking additional precautions to prevent them from accessing 99baje or any other gambling platform. You should log out of your 99baje account after each session, use a strong password that is not shared with others, and consider using parental control software to block access to gambling websites on shared devices.

3 Deposit Limits & Spend Controls

One of the most effective tools for maintaining control over your gambling activity is setting a deposit limit. 99baje allows all registered players to set personalised deposit ceilings that prevent accidental overspending and help you stay within your entertainment budget. This feature is available to every player at no cost and takes effect immediately upon being set.

Available Limit Types

• Daily Deposit Limit: A maximum amount in BDT (৳) that you can deposit within any rolling 24-hour period.
• Weekly Deposit Limit: A maximum amount that you can deposit within any rolling 7-day period.
• Monthly Deposit Limit: A maximum amount that you can deposit within any rolling 30-day calendar period.

How to Set or Adjust Your Limit

1. Log in to your 99baje account and navigate to the Account Settings section.
2. Select "Responsible Gaming" from the settings menu.
3. Enter the deposit limit amount in BDT (৳) for your preferred time period.
4. Confirm your selection. The limit takes effect immediately.

Important Rules About Limit Changes

Reducing your deposit limit takes effect immediately — you cannot deposit more than the new lower limit from the moment it is confirmed. Increasing a deposit limit, however, is subject to a mandatory 24-hour cooling-off period. This delay is intentional: it prevents impulsive decisions made during a losing session from undermining the protection that limits are designed to provide.

If you find yourself regularly reaching your deposit limit and feeling the urge to increase it, we encourage you to consider whether your gambling remains within comfortable personal boundaries. Please review the self-assessment questions in Section 7 of this page, or contact our support team for a confidential conversation.

4 Time-Out & Cooling-Off Periods

Sometimes a player may want to take a short break from gambling without permanently closing their account. The 99baje time-out feature allows you to pause your account for a defined short period. During a time-out, you cannot log in to your account, deposit funds, or place any bets. Your account data and balance are preserved and will be accessible again once the time-out period expires.

Available Time-Out Durations

• 24 Hours: A one-day pause — useful if you feel you need a brief reset after an intense gaming session.
• 48 Hours: A two-day break to step away from the platform over a weekend or short period.
• 7 Days: A full week away from 99baje, giving you time to reassess your play habits without pressure.

Key Rules for Time-Out

• Time-outs take effect immediately upon request. There is no grace period or delay.
• Time-out periods cannot be cancelled or shortened once activated. This is intentional and designed to protect you.
• You will not receive any promotional emails or bonus notifications during your time-out period.
• Upon natural expiry of the time-out, your account will reopen automatically. You do not need to contact support to resume play.
• If you feel that a 7-day time-out is insufficient and you need a longer break, please consider the self-exclusion option described in Section 5.

5 Self-Exclusion Tools

Self-exclusion is a formal commitment between you and 99baje, where you request that access to your account be suspended for an extended period. Unlike a time-out, self-exclusion is a serious measure intended for players who believe their gambling has become, or is at risk of becoming, problematic. 99baje processes all self-exclusion requests promptly and with the utmost respect for player confidentiality.

Available Self-Exclusion Periods

• 30 Days — A short-term exclusion for players who want a meaningful break and time to reassess.
• 90 Days — A three-month exclusion providing a substantial period of distance from the platform.
• 6 Months — A six-month exclusion recommended for players experiencing persistent difficulties with gambling control.
• 1 Year — A twelve-month exclusion for players who need an extended break to address gambling-related challenges.
• Permanent Exclusion — A lifetime ban from 99baje, recommended for players who feel they can no longer gamble safely under any circumstances.

How to Request Self-Exclusion

• 1 Contact the 99baje Responsible Gaming team by emailing [email protected] with the subject line "Self-Exclusion Request". Include your registered account email address and the exclusion duration you are requesting.
• 2 Our team will acknowledge your request within one business day (Bangladesh Standard Time). The exclusion will be applied to your account within 24 hours of acknowledgement.
• 3 Once exclusion is active, you will receive a confirmation email. Your account will be locked, marketing communications will be suppressed, and re-registration using the same identity details will be blocked for the duration of the exclusion.
• 4 Any remaining account balance at the time of self-exclusion will be processed for withdrawal to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.
• 5 For permanent exclusions, no re-activation request will be accepted under any circumstances. For time-limited exclusions, re-activation requests will not be processed until the exclusion period has fully expired, and a mandatory reflection period of 7 days applies before the account can be reopened.

6 Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person is unable to resist the urge to gamble despite negative consequences to their financial, emotional, or social wellbeing. It can affect anyone, regardless of background, income, or how long they have been gambling. Recognising the warning signs early gives you the best chance of addressing the issue before it escalates.

Common Warning Signs

The following behaviours and feelings may indicate that gambling has moved beyond healthy entertainment and into problematic territory. If you recognise several of these in your own experience, we strongly encourage you to use the self-exclusion tools available at 99baje and to seek independent support.

• Chasing losses: Placing additional bets specifically to try to win back money you have already lost, often leading to larger and larger losses.
• Preoccupation with gambling: Spending a significant portion of your day thinking about gambling, planning your next session, or reliving past wins or losses.
• Gambling with money you cannot afford to lose: Using rent, utility bill payments, food money, or other essential funds to finance gambling activity.
• Borrowing money to gamble: Taking loans, using credit cards, or asking friends or family for money specifically to fund gambling sessions.
• Concealing your gambling activity: Hiding the extent of your gambling from family members, friends, or colleagues, or lying about the amount of time or money spent.
• Neglecting responsibilities: Missing work, neglecting family obligations, or withdrawing from social activities because of gambling.
• Gambling to escape negative emotions: Using gambling as a way to cope with stress, anxiety, depression, boredom, or personal problems rather than addressing those issues directly.
• Inability to stop: Repeatedly attempting to reduce or stop gambling without success, or feeling restless and irritable when trying to cut back.
• Escalating stakes: Needing to bet increasingly large amounts to experience the same level of excitement or satisfaction from gambling.

7 Self-Assessment Questions

The following questions are adapted from widely-used responsible gaming self-assessment frameworks. Answer them honestly and privately — this is for your own benefit. If you answer "Yes" to three or more of these questions, we encourage you to consider using our deposit limit, time-out, or self-exclusion tools, and to reach out to our support team or a professional counselling service.

8 Getting Help & Contacting Support

If you are concerned about your own gambling behaviour, or about someone you care about, please do not hesitate to reach out. The 99baje Responsible Gaming team is available to discuss your situation confidentially, explain the tools available to you, process self-exclusion or limit requests, and point you toward additional professional resources where appropriate.

All responsible gaming enquiries are treated with strict confidentiality. Your request will not affect the normal operation of your account unless you specifically request a restriction, time-out, or exclusion. There is no penalty, no judgement, and no negative consequence for raising a responsible gaming concern with our team.

For further reading on responsible gambling practices, we recommend consulting independent resources and organisations that specialise in gambling harm prevention. 99baje is committed to working alongside these resources to ensure that every player in Bangladesh can access the support they need, when they need it.

You can also review our FAQ page for answers to common questions about account management, payment methods, and platform features. Our Terms & Conditions document contains the full contractual rules governing the use of 99baje, including the provisions relating to responsible gaming obligations on both the platform and the player.